Crises Ė Bet the Company situations Ė usually donít arise over night. The
concept of crisis includes matters that are moving in negative directions and
that, if not remedied, may place the company in real full blown crisis.
Optimally, the onset is noticed well before it is at disaster proportions. What
ought to worry management usually does worry management. The problem is
frequently one of denial. Management denial and procrastination allow most
negative circumstances to become of crisis proportions.
The politics of management style in many companies is such that those who may
actually see the problems believe that bringing them to the fore for immediate
consideration is a position threatening choice. If your better people are
looking for other positions in other companies or taking early retirement, that
could be a message delivering trend. Reluctance to be the bearer of bad tidings
very often permits what no one wants.
If your angels are watching over you, these issues are being brought up.
Especially in the conditions of today, give negative issues immediate serious
DO AND HOW WE DO IT
For over 45 years I have dealt with bet the company conflict and difficulties
in franchising and other industries. My primary focus has been on antitrust and
franchise issues, but frequently over the years other industries and other
problems have arisen to be addressed within projects of which I was the senior
Within the past two years crises and their remediation have been crossing my
desk more frequently. This has caused me to focus more heavily upon crisis
counseling than anything else, starting with the last half of 2008.
What has most surprised me is that committee approaches within large
organizations are so structured that outside the box thinking is scarce. Ours
is a more direct and common sense attack on whatever the problems are, and we
focus intensely upon prioritizing issues. If you can quickly find the lever
upon which the most critical issues are balanced, the ability to properly
prioritize is enhanced. That and the refusal to be as concerned with political
correctness tend to make us highly effective.
To be sure, we sometimes arenít telling a client what the client wants to hear,
and sometimes that breaks the client relationship with us. We would rather lose
you than babysit you.
Real crises require a lot of guts ball analysis and rapid addressing of what
cries out for immediate attention on the merits. Thatís what we do, and thatís
how we do it.